Shipping policy

Shipping Policy

We are a small family business based in the Netherlands, and we take great care in packing and shipping every pair of boots with love and attention.

Shipping Area
We currently ship to all European Union countries.

Processing Time
Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order is on its way, delivery times may vary according to destination country.

Shipping Costs & Delivery Time
Shipping costs are calculated at checkout based on your location and order size. Delivery times vary depending on your destination and the courier service used.
We do not currently offer express shipping.

Tracking
Once your order is shipped, you’ll receive a tracking number via email to follow its journey to your doorstep.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at saskia@myboots.net or +31620540470 within 30 days of delivery. We’ll work with you to find a solution, whether it’s a replacement or a refund.

Local Pickup
We offer pick up at events throughout the season.

Taxes & Duties
All prices include VAT. You won’t have to pay any additional fees upon delivery within the EU.